whyt doesnt my new blue serial number work

Whyt doesnt my new blue serial number work update#

Solution: Perform the solution for the first scenario and update any related third-party transit provider accounts with your replacement SmarTrip Card number.

Scenario: Instead of using SmarTrip’s automated Report Lost or Damaged Card feature, you had your employer reassign your benefits to a replacement card and you did not create a new Transit Allocation and/or you did not update your CommuterDirect, mobile ticketing or MetroAccess account with your replacement SmarTrip card number by the 21st of the month.Make any necessary adjustments by the 21st of the month. Solution: Please log in to your SmarTrip Account, click the card you use for SmartBenefits, and click the Manage SmartBenefits link on the right side to display your SmartBenefits Dashboard and confirm your allocation. If that doesn't help, then contact SmarTrip & SmartBenefits customer service at 1-888-SMARTRIP or at Scenario: You may not have saved your allocation to the proper transit provider. Why didn't my vanpool or transit provider receive the funds that I allocated? Contact our SmarTrip customer service and request a 'SmartBenefits refresh'. Solution: You tapped your card after the 15th of the first benefit month. Scenario: Your card was just enrolled in SmartBenefits, but you did not receive your first month's benefits.

Contact your employer’s SmartBenefits administrator to re-enroll if the link is “Join SmartBenefits” or if it is “Manage SmartBenefits” and, after you click the link, your SmartBenefits Dashboard shows that your benefit status is On Hold. Solution: 1) Log in to your SmarTrip account 2) Click on the card number that you use for SmartBenefits 3) Check the SmartBenefits link on the upper right side.

Scenario: Benefit delivery stopped unexpectedly.

To confirm this: 1) Log in to your SmarTrip account 2) Click on the card number that you use for SmartBenefits 3) Scroll down to the SmartBenefits section 4) If the benefit status is Deactivate-Pending, then contact customer service and request a ‘SmartBenefits refresh’. If you did not tap your card within 30-days of this change, then the benefit balance on the virtual card is overstated. Solution: Your employer may have retrieved some or all of your benefits.

Scenario: Your benefits stopped working or your virtual card’s SmarTrip app SmartBenefits balance is lower than your Apple Wallet or Google Pay balance.

However, once your true SmartBenefits rollover balance reached $0.00 per our central system, the card’s excess benefits were removed and the card’s flag was set to prevent future benefits from being added unless and until the card is enrolled again.

If your card was not updated before the remove transaction expired, then the flag on your card was not set to prevent your benefits from increasing in subsequent months. To see if your card’s benefit status is Removed: 1) Log in to your SmarTrip account 2) Click on the card that you use for SmartBenefits 3) If the SmartBenefits link on the right side displays “Join SmartBenefits”, then your benefit status was changed to Removed. Solution: This may happen if you did not use your card within 30-days after the benefit status change. Scenario: Your rollover benefit balance suddenly dropped months after your current or former employer changed your benefit status from Enrolled to Removed.In the meantime, you may need to add funds to your card’s stored value purse to travel. You must tap your SmarTrip card within 30-days of the adjustment date to load the adjustment to your card. If indicated, contact SmarTrip & SmartBenefits customer service at 1-888-SMARTRIP or at issued by customer service are typically delivered to rail SmarTrip targets within four-hours and to bus SmarTrip targets the next day. If you don’t see the Other Pending SmartBenefits section, then please review the scenarios below and apply the indicated solution. Please follow the instructions there to obtain those benefits. If we owe you benefits, then a link to your Other Pending SmartBenefits will appear near the bottom of your account’s Card Summary page. If you think your card is missing SmartBenefits, then use your SmarTrip web account (not the mobile app) to check for “Other Pending SmartBenefits”. Why did my balance suddenly drop? Why weren’t SmartBenefits delivered to my SmarTrip card?

Whyt doesnt my new blue serial number work